XCLN: Corrupt Calendar Causes "Unable to Open This Item" Message
ID: Q189841
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The information in this article applies to:
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Microsoft Outlook Windows 95/98 client, versions 8.0, 8.01, 8.02, 8.03, 8.5
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Microsoft Outlook Windows NT client, versions 8.0, 8.01, 8.02, 8.03, 8.5
SYMPTOMS
When you attempt to open an appointment or meeting request in your Outlook
Calendar, the following error may occur:
Unable to open this item.
Closing and reopening the Outlook client and/or recreating the meeting
request has no effect on this error message.
CAUSE
This error can occur if any of the following become corrupt:
- The Calendar information in your Outlook client
- Items in the Calendar
- The Calendar folder
WORKAROUND
If deleting and recreating the items that cannot be opened does not correct
the problem, perform the following steps:
- Back up all mailbox information by downloading messages to a PST.
Personal Folders can be added to your profile by selecting Services from
the Tools menu and choosing Add.
- In the Outlook client, select Import and Export from the File menu.
- Follow the Import and Export Wizard and select Export to a File.
- Select a file name and select Calendar as the file to Export from.
- Delete the Calendar folder; to do this, start an Exchange Client from
the command line by typing exchng32. The
calendar folder can be deleted from the Exchange Client because it is
viewed as a standard folder and not a required Calendar folder.
- Recreate the Calendar folder by starting Outlook from the command line
using Outlook /resetfolders.
- Move all messages back from the PST to the mailbox. From the File menu,
choose Import and Export and follow the Import and Export Wizard to
import the Calendar data from the file created in steps 3 and 4 above.
Keywords :
Version : WINDOWS:8.0,8.01,8.02,8.03,8.5
Platform : WINDOWS
Issue type : kbprb
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