XCLN: Macintosh Client Error "The Item Could Not Be Displayed"

• Microsoft Exchange Macintosh client, versions 4.0, 5.0
• Microsoft Outlook for Macintosh, Exchange Server Edition, version 8.0

SYMPTOMS

When you attempt to open or create a new message using an Exchange or Outlook client for Macintosh, the following error may occur:

The items could not be displayed. You have exceeded the maximum amount of
text.

CAUSE

This error may be caused by a corrupt font that is used to display the message text.

WORKAROUND

To test for a corrupted font, open the system folder and drag the fonts folder to the desktop. Shut down and restart the system. A new fonts folder will be created in the system folder with a default system font.

After you restart the computer, open the Exchange or Outlook client again and test the message. The contents should be displayed in the default system font. If this works correctly, replace the affected font(s). If the same symptoms occur, it may be necessary to remove and reinstall the Exchange or Outlook client software.

MORE INFORMATION

For more information on reinstalling the Exchange Client for Macintosh, see the following article in the Microsoft Knowledge Base:

Q158519 XCLN: Removing and Reinstalling the Macintosh Client

Additional query words:

Keywords : exc4 exc5
Version : MACINTOSH:8.0; WINDOWS:4.0,5.0
Platform : MACINTOSH WINDOWS
Issue type : kbprb