XADM: Messages Sitting in IMS Inbound Queue Waiting Delivery
ID: Q190021
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The information in this article applies to:
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Microsoft Exchange Server, versions 4.0, 5.0
SYMPTOMS
On an Exchange Server computer that hosts a working Internet Mail Service
(Internet Mail Connector in version 4.0), after changing the "forward all
messages to host" IP address in the Connections\Message Delivery property
page of the IMS, inbound mail may start to sit in the Inbound Waiting
Delivery queue of the IMS and the administrator may start receiving the
following notifications:
Internal processing error 4115. Message from the spool file J9QXJV0J
(J9ZffVLD) seems to be looping through the routing extension of the
Internet Mail Service (IMS). Please check that the routing DLL is
configured properly.
The Administrator account, specified in the Internet Mail property page of
the Internet Mail Service, gets the following notification:
From: System Administrator <postmaster@example.microsoft.com >
To: Administrator <Administrator@example.microsoft.com >
Subject: Notification: Inbound Mail Failure
Date: Wednesday, April 30, 1997 1:25 PM
The following recipients did not receive the attached mail. Reasons are
listed with each recipient:
<administrator@example.microsoft.com >
administrator@example.microsoft.com
MSEXCH:IMS:Org Name:Site Name:Server Name 0 (00120270) Too Many Hops
<ddatsomo@example.microsoft.com > ddatsomo@example.microsoft.com
MSEXCH:IMS:Org Name:Site Name:Server Name 0 (00120270) Too Many Hops
In Event Viewer, you might find the following error:
Unable to submit, send, or transfer out a message. Check
pr_recipient_number,
pr_recipient_type, pr_report_time. From MSExchangeIS private.
Enabling and inspecting the SMTP protocol logging shows that the inbound
messages were successfully received.
CAUSE
The Internet Mail Service may be configured to route mail to its own
server. There are two ways to work around this incorrect configuration.
WORKAROUND
- If you are selecting "Reroute incoming SMTP mail using POP3" in the
Internet Mail Service Routing property page, then you must remove your
own domain name from the routing table in this property page. Also you
must stop both the Internet Mail Service and the MTA services, or better
yet, restart the server. If you do not stop these two services and
restart them, the SMTP routing changes will not take effect.
If there are no POP3 clients connected to this Exchange Server computer,
select the other option, "Do not route."
- Check the Connected sites tab within the Property page of the IMS and
remove any entries in this property page if this Internet Mail Service
is not connecting to another Exchange Server site.
Keywords :
Version : WINDOWS:4.0,5.0
Platform : WINDOWS
Issue type : kbprb