XADM: Access Violation Processing URL Larger Than 1,732 Bytes

ID: Q190657

The information in this article applies to:

Microsoft Exchange Server, versions 5.0, 5.5

SYMPTOMS

The Microsoft Exchange Server information store generates an application exception, causing the service to stop.

CAUSE

The exception may occur when the information store is processing a message being downloaded by a client that contains a URL that exceeds 1,732 bytes. The problem occurs when the information store is performing the content encoding of the body part in the message that contains the URL. The problem may be more evident in a POP3 client that downloads the entire content when accessing messages. The problem may occur under Outlook if the URL is being displayed in the preview pane or the message is read. The message can be removed or copied in the Exchange client, which does not require the entire message to be converted by the information store.

RESOLUTION

Exchange Server version 5.5

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

WORKAROUND

To work around the problem, log on with the Exchange client and remove the message.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0 and 5.5.

Exchange Server version 5.0

A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next service pack that contains this fix. Contact Microsoft Technical Support for more information.

Additional query words: AV Failure

Keywords : XADM exc5 exc55
Version : winnt:5.0,5.5
Platform : winnt
Issue type : kbbug