XADM: MoveUser Fails After Running ISINTEG

ID: Q190722

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

When you try to move users from one Exchange Server computer to another, the following warning message may be written to the Windows NT application event log:


   Event ID: 1151
   Source: MSExchangeIS Private
   Type:   Warning
   Category: Rules

   A Rule synchronization error (1144) has occurred.
   The private folder is Top of Information Store\Inbox
   The distinguished name of the owning mailbox is:
   /O=ORG/OU=SITE/CN=Recipients/CN=123456

The affected user can not move messages from the Exchange information store to a PST file. The user will receive the following error message:

An item could not be moved. The client operation failed.

CAUSE

The ISINTEG utility was run with the following parameters:

ISINTEG -pri -fix -detailed -test namedprop

The issue occurs when messages have MAPI properties assigned that have no mapped name; this can be caused by third-party applications.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Exchange Server version 5.5.

Keywords : exc55sp2fix
Version : WinNT:5.5
Platform : winnt
Issue type : kbbug