XADM: Error During Installation: Account Information Is Incorrect

ID: Q190822

The information in this article applies to:

Microsoft Exchange Server, versions 4.0, 5.0, 5.5

SYMPTOMS

If you run the Exchange Server Setup program, you are required to choose a Windows NT account that is used as the Exchange Server Service Account. After you choose the account, you may receive the following error message:

Account information is incorrect.

If you are using Exchange Server version 4.0, the following error message is displayed:

No mapping between account names and security Ids was done.

MS Win NT 0xc0020534

CAUSE

This error occur because the Windows NT service RPC Configuration has been removed or needs to be added.

WORKAROUND

To resolve this problem, add the RPC Configuration service to the Windows NT Server computer on which you are trying to install Exchange Server.

You can add the RPC Configuration service by selecting the Network Icon in Control Panel. Click the Services Tab, and then click the Add button. Find and select the RPC Configuration service in the Network Service list and click OK.

Additional query words:

Keywords : exc4 exc5 exc55
Version : winnt:4.0,5.0,5.5
Platform : winnt
Issue type : kbprb