XADM: Eseutil Fails with JetDuplicateKey Error

• Microsoft Exchange Server, version 5.5

SYMPTOMS

When you run Eseutil /p on a corrupted database, the utility fails to complete with a Jet_errKeyDuplicate error.

CAUSE

There is a page in the database where the nodes are out of order and duplicated. Eseutil does not detect this and try to incorporate the page into the database during repair. The database in question was corrupted by a faulty RAID Array writing bad data over a period of time. This causes node shuffling and key duplication that is undetected by Eseutil.exe reporting as Jet_errKeyDuplicate error.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

Additional query words: -1605 Jet_errKeyDuplicate

Keywords : exc55sp2fix exc55
Version : winnt:5.5
Platform : winnt
Issue type : kbbug