XADM: Events Service Fails to Start with MAPI 8040107

ID: Q190993

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

When you attempt to start the Events Service in the Windows NT Control Panel Services, the service does not start and the following error message occurs:

Could not start the Microsoft Exchange Event Service service on <servername>
Error 2140: An internal Windows NT error occurred.

Also, the following event will be logged in the application log of the Event Viewer:


   Event ID   : 5
   Source     : MSExchangeES
   Type       : Error
   Category   : General
   Description: An unexpected MAPI error occurred. Error returned
                was [0x8040107].

CAUSE

One of the DLLs use by the Events Service is corrupt.

The EventConfig public folder for the server is invalid or there are multiple copies of this public folder.

WORKAROUND

Stop the Exchange Server services and copy the following DLLs from the original Exchange Server 5.5 disc:

emsmdb32.dll

mapi32.dll

The location on the disc is: Server\Setup\<Platform>

In case there are multiple copies of the EventConfig public folder for this server, following the steps in the following article to get rid of the duplicate public folders.

Q187523 XADM: How to Remove Duplicate EventConfig Folders

MORE INFORMATION

MAPI error 8040107 is "Invalid EntryID." Removing and reinstalling the Events Service will not resolve this issue because those files will not be replaced with the originals.

Other files included in the Events Service program include the following:

Events.exe

Eventmsg.dll

Esconf.dll

Ss.dll

Scripto.dll

Exflow.dll

Keywords :
Version : WINDOWS:5.5
Platform : WINDOWS
Issue type : kbprb