XCLN: Outlook Fails to Connect, Causes Application Error at Emsui32.dll

ID: Q191164

The information in this article applies to:

Microsoft Outlook Windows NT client, versions 8.0, 8.01, 8.02, 8.03
Microsoft Outlook Windows 95/98 client, versions 8.0, 8.01, 8.02, 8.03

SYMPTOMS

Outlook may cause an access violation if it fails to make a remote procedure call (RPC) connection and the password has changed during the RPC connection failure.

CAUSE

The function that handles RPC connection errors passes a NULL pointer to other functions that do not have a NULL check.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

STATUS

Microsoft has confirmed this to be a problem in the Outlook versions listed above.

Additional query words: watson 97

Keywords : exc55sp2fix
Version : WINDOWS:8.0,8.01,8.02,8.03
Platform : Win95 winnt
Issue type : kbbug