XCLN: Error Message: Can't Read Your Internet E-mail Profile
ID: Q191194
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The information in this article applies to:
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Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0
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Microsoft Outlook Windows 95/98 client, versions 8.0, 8.01, 8.02, 8.03, 8.5
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Microsoft Exchange Windows NT client, versions 4.0, 5.0
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Microsoft Outlook Windows NT client, versions 8.0, 8.01, 8.02, 8.03, 8.5
SYMPTOMS
When you start the Microsoft Outlook client or Microsoft Exchange client,
the following error message may appear:
Couldn't read your Internet e-mail profile. Please exit, delete the
current profile and create a new one.
CAUSE
The Internet e-mail service is incorrectly configured in the profile being
used.
WORKAROUND
To work around this problem, verify that the Internet e-mail service is
properly configured in the profile by doing the following:
- Click Start, point to Settings, and then click Control Panel to open the
Windows Control Panel.
- Double-click the Mail And Fax icon. You may have only a Mail icon if you
did not install fax services.
NOTE: If you have more than one profile, click the Show Profiles button.
On the General tab, click the profile that contains the Internet e-mail
settings. Click the Properties button to open the Profile Properties
dialog box. On the Services tab, you should see the Internet e-mail
service.
- Select the Internet e-mail service and the Properties button. Correct
any incorrect configuration settings and click OK to save this
information.
After the Internet e-mail service is properly configured, the Outlook
client or Exchange client should start without error.
MORE INFORMATION
If the Internet e-mail service is not being used, you can remove it
entirely through Control Panel.
- Click Start, point to Settings, and then click Control Panel to open the
Windows Control Panel.
- Double-click the Mail And Fax icon. You may have only a Mail icon if
you did not install fax services.
NOTE: If you have more than one profile, click the Show Profiles button.
On the General tab, click the profile that contains the Internet e-mail
settings. Click Properties to open the Profile Properties dialog box. On
the Services tab, you should see the Internet e-mail service.
- Select the Internet e-mail service and click Remove.
After the Internet e-mail service is removed, the Outlook client or
Exchange client should start without error.
Keywords : XCLN
Version : WINDOWS:4.0,5.0,8.0,8.01,8.02,8.03,8.5
Platform : WINDOWS
Issue type : kbprb
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