XCLN: Outlook Bar Shortcut Empties Server's Deleted Items Not PST

• Microsoft Outlook Windows 95/98 client, versions 8.0, 8.01, 8.02, 8.03, 8.5
• Microsoft Outlook Windows NT client, versions 8.0, 8.01, 8.02, 8.03, 8.5

SYMPTOMS

When you use a shortcut on the Outlook bar to empty the contents of Deleted Items for a personal folder (PST), the server mailbox's deleted items is emptied instead.

CAUSE

The selection "Empty Deleted Items" that is displayed by right-clicking on the Outlook bar icon will, by default, empty the Deleted Items folder that resides on the server mailbox, even if the shortcut has been changed in an attempt to empty the local PST's Deleted Items.

WORKAROUND

To empty the Deleted Items folder in the local PST, perform the following steps:

1. On the menu bar, click View, and then click Folder List.



2. On the Folder List view, right-click the Deleted Items folder in the personal folder display list.



3. Select [ASCII 147]Empty [ASCII 145]Deleted Items[ASCII 146] Folder[ASCII 148].

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: Deleted Item Folder

Keywords : XCLN
Version : WINDOWS:8.0,8.01,8.02,8.03,8.5
Platform : WINDOWS
Issue type : kbbug