XCLN: Check Names of Nicknames Causes Client to Fail

ID: Q191407

The information in this article applies to:

Microsoft Outlook Windows NT client, version 8.5

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

If you enter one or more friendly nicknames in your Personal Address Book or Outlook Address Book, Microsoft Outlook may fail with a Dr. Watson application error or a Quincy error.

CAUSE

If an earlier version of Outlook was installed and used on the client computer, the nickname file may be corrupted.

Outlook caches nicknames, which are words or names that are part of the display name of items in your Personal Address Book or Outlook Address Book. When you use words or names which are part of the display name, Outlook caches this information as nicknames in a nickname file. If you try to use a nickname that is stored in a corrupted nickname file, Outlook may not resolve it correctly, and it may fail with a Dr. Watson error or an application error.

WORKAROUND

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

Rename the nickname file and allow Outlook to rebuild your cache of nicknames.

The following registry key identifies the nickname file to be renamed:

HKEY_CURRENT_USER\Software\Microsoft\Office\8.0\Outlook\AutoNameCheck NicknamePath = full path to nickname file

MORE INFORMATION

For more information on how to clear the nickname cache, please see the following article in the Microsoft Knowledge Base:

Q164598 OL07: How to Clear the AutoNameCheck List

Additional query words: drwatson auto list

Keywords :
Version : WINDOWS:8.5
Platform : WINDOWS
Issue type : kbprb