XCLN: Can't Send Internet/SMTP Mail with MS Mail Postoffice

• Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0
• Microsoft Exchange Windows NT client, versions 4.0, 5.0
• Microsoft Outlook Windows 95/98 client, versions 8.0, 8.01, 8.02, 8.03, 8.5
• Microsoft Outlook Windows NT client, versions 8.0, 8.01, 8.02, 8.03, 8.5

SYMPTOMS

When you try to send a message to an Internet/SMTP address, you may receive a non-delivery report (NDR) from the System Administrator indicating that it was unable to deliver the message. Also, if you can receive messages from Internet/SMTP addresses, you may not be able to reply to the messages. The NDR has the following text:

   No Gateway Installed. 

CAUSE

This problem can be caused by the processing order of the Microsoft Mail and Internet Mail services in your profile.

WORKAROUND

To resolve this problem, do the following:

1. Start Outlook.



2. From the Tools menu, click Services. Note that this menu item will not be available if you are in a message.



3. Select the Delivery tab.



4. Change the order of the information services. Typically, the Microsoft Mail Transport is listed first, followed by the Internet Mail Transport. Change the order, so that the Internet Mail Transport is listed first.

MORE INFORMATION

Setting the processing order of services is necessary only if you have more than one information service that supports the same address type. For example, you may have Microsoft Exchange Server and then Internet Mail, in that order. Any message you send to an Internet recipient is processed and sent via Microsoft Exchange Server, because this service also supports Internet addresses. If you want all messages addressed to Internet recipients to be processed by the Internet Mail Service, move this service to the top of the list.

Keywords : XCLN
Version : WINDOWS:4.0,5.0,8.0,8.01,8.02,8.03,8.5
Platform : WINDOWS
Issue type : kbprb