XADM: Cannot Get Properties of Public Folders After a Restore

• Microsoft Exchange Server, version 5.5

SYMPTOMS

Folder properties are unavailable on some or all public folders after a restoration of an Exchange Server information store to a new Exchange Server Directory (Dir.edb). The folders are listed under the public folder hierarchy, and are also listed as resources under public folder resources for that Exchange Server computer.

NOTE: To obtain a listing of public folder resources, select the Public Folder Resources object located under this Exchange Server's Public Information Store object in the Exchange Server Directory. The folders that are in this information store will then be listed in the right-hand pane when using the Exchange Server Administrator program.

In addition to this, these folders are listed as instances on the Exchange Server's Instances tab of Public Information Store Properties page.

You are still not able to retrieve properties of these folders after running a DS/IS consistency adjustment. When attempting to retrieve properties of a folder, you may receive the following error message:

The object cannot be found in the directory. This may be because
replication has not completed.

Microsoft Exchange Directory.
ID no: C1010aae

   Event ID: 7008
   Type: Information
   Source: MSExchangeIS Public
   Category: IS/DS Interactions
   Description: Created a public folder "PUBLIC FOLDER NAME" in the
   directory service. 

CAUSE

The public folders were previously configured to use a Recipients container as the public folder container. Because a new Directory (Dir.edb) was created, the public folder container is no longer available, and the public folder's directory object cannot be updated.

WORKAROUND

A container with the same Directory name as the previous public folder container must be created. To do so, follow these steps:

1. On the File menu, click New Other, and click Recipients Container.



2. Create the container with the same Directory name as the original public folder container.
   
   NOTE: You can make this container the public folder container if you want, but it is not required to re-create the public folder's directory object. You make a container the public folder container by completing the following steps:
   
   
   • Expand the Configuration object. Select the "Information Store Site Configuration" object from the right-hand pane, and on the File menu, click Properties.
   
   
   
   • On the General Tab, click the Modify button, and choose the Recipients Container you want to use.
   
   
   



3. Run a DS/IS consistency adjustment by completing the steps below.

Q182979 XADM: Function and Effects of Running the DS/IS Consistency Adjuster

1. In the Exchange Server Administrator program, select the server's name.



2. On the File menu, click Properties.



3. On the Advanced Tab, click the Consistency Adjuster button.



4. Under the Public Information Store section, click the check box that says, "Synchronize with the directory, and reset the home server value for public folders homed in unknown sites. See help for more information." This will synchronize public folders with the directory.



5. Click the All Inconsistencies option.



6. Click the Adjust button.

MORE INFORMATION

If the public folder container is present with the correct directory name, and located in the same location in the hierarchy, the public folder's corresponding directory entry will be created when the DS/IS consistency adjustment is run. After the DS/IS consistency adjustment, select the public folder container. You should see the public folders listed on the right. If they are still not present, click the Hidden Recipients option on the View menu. PARTNER:

Steps to Reproduce the Problem

1. Install Exchange Server.



2. Create a public folder container.



3. Create public folders.



4. Save a copy of the information store files.



5. Remove Exchange Server.



6. Install Exchange Server again, using the same Organization and Site names used previously.



7. Put the Priv.edb and Pub.edb files back into place.



8. Run Isinteg -patch.



9. Start the information store.



10. Run a DS/IS consistency adjustment.

Additional query words:

Keywords :
Version : winnt:5.5
Platform : winnt
Issue type : kbhowto