XFOR: SNADS Connector First Customer Contact Form

ID: Q192450

The information in this article applies to:

Microsoft Exchange Server, versions 4.0, 5.0, 5.5

SUMMARY

SNADS Connector First Customer Contact Form

Server Operating System: Windows NT 3.5, 3.51, or 4.0: ____
Windows NT Service Packs Installed: ____
Is this server a PDC, BDC, or member server? ____
Network Type: Ethernet Token Ring FDDI ATM FAST ETHERNET
Server Protocol(s): ____
Client Protocol(s): ____
Backup: How current? _____

Exchange Server version: ____
Are there any Exchange QFE fixes installed? Yes / No
Exchange Service Packs installed: ____
Exchange configuration: _____
Organization Name: ____
Site Name: _____
Server Name: ____
Number of sites: ____
Number of servers on this site: ____

Connectors Information:
Is this a LinkAge 3.2 Connector or an Exchange 5.5 Connector? ____
If LinkAge 3.2, what patch level is installed? ____

Connectors Configuration:
Exchange RGN (Routing Group Name)(if applicable): _____
Partner RGN (if applicable): _____
Exchange REN (Routing Element Name): _____
Partner REN: _____
Local LU Name: _____
Remote LU: _____
LU Type (dependent or independent): _____
Node Name (if applicable): _____
Mode Name: _____

Exchange DGN (Distribution Group Name): _____
Foreign DGN: _____

What version of SNA Server is installed? _____
Is SNA Server installed on this Exchange Server computer? Yes / No

Foreign system host type: _____
(For example, AS/400, Mainframes IBM390, IBM4300 Series.)

Foreign system mail type: _____
(For example, OfficeVision/400, OfficeVision/MVS, IBMJustMail/400, MEMO,
Memo/400, OfficePath, EMC2-TAO, Soft-Switch Central and LMS, NB System
TOSS, or Software AG Connect.)

Has this ever worked? Yes / No
If yes, when did it quit working? ____
What has changed, if known? _____

Can messages be sent from a foreign messaging system to Exchange? Yes / No
Can messages be sent from Exchange to a foreign messaging system? Yes / No
Is the problem seen on the foreign messanging system? Yes / No
Is the problem seen on the local Exchange or LinkAge connector? Yes / No
Is the problem intermittently or consistently reproducible? ____

List All Error Messages Reported (event logs, pop-ups, and browser logs):

Detailed Description of the Problem:

List Any Troubleshooting Steps Already Taken:

Customer Impact: Low Medium High

NOTE: Attach any available logs or performance monitor data.
To acquire browser logs on LinkAge 3.2, go to the directory Linkage\logs.
You will see logs labeled Yymmddll.log (example 98090501.log). On
EXCHANGE version 5.5, the logs are located in the
Exchsrvr\Connect\Exchconn\Logs.

Hardware Information:
Machine Type (brand): _____
CPU/Speed: _____
Memory: _____
Hard disk size/free space: _____
Network Card Brand: _____

If it's a client issue:

Client Operating System: MS-DOS Windows Windows NT Windows 95 Macintosh
Client Machine Type (brand): _____
CPU/Speed: _____
Memory: _____
Hard disk size/free space: _____
Client Network Card Brand: _____
Client Service Packs installed: _____

Keywords : XFOR
Version : WINDOWS:4.0,5.0,5.5
Platform : WINDOWS
Issue type : kbinfo