XFOR: T-shooting cc:Mail Connector Mail Conversion Problems

ID: Q192516

The information in this article applies to:
  • Microsoft Exchange Server, versions 5.0, 5.5
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

As a result of conversion problems, Microsoft Exchange Connector to Lotus cc:Mail (CCMC) may hang, produce a Dr. Watson error, or produce mail messages with incorrect information. This article explains how to identify the message that is having conversion problems, and to troubleshoot the CCMC.


CAUSE

Problems encountered during message conversion are the cause of these symptoms of hanging, Dr. Watson, or producing messages with incorrect information.


WORKAROUND

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

Troubleshooting Steps

  1. Reduce the number of messages that the Exchange Connector to Lotus cc:Mail is converting. To do this:


    1. Start the Registry Editor (Regedt32.exe), and locate the following registry key:


      2. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeCCMC \Parameters
    2. Change these values:


      3. Maximum Number of Messages to Export <set to 0x00000001(1)>
      Default Setting 0X00000010(16)
      Maximum Number of Messages to Import <set to 0x00000001(1)>
      Default Setting 0X00000005(5)
  2. Capture messages coming across the Exchange Connector to Lotus cc:Mail. If the message is being sent from cc:Mail, the message will be saved before conversion takes place. If the message is being sent from Exchange Server, the message will be saved after conversion has taken place. The saved messages can be viewed using Notepad in the Exchsrvr\Ccmcdata\Export.bak or Import.bak directories. The name of the saved messages will be Msgxxxx.ccm, where X is a random hexadecimal number. To capture the above-mentioned messages:


    1. Start the Registry Editor (Regedt32.exe), and locate the following registry key:


      2. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeCCMC \Parameters
    2. Change these values:


      3. Save a copy of the Exported files <set to 0X00000001(1)>
      Save a copy of the Imported files <set to 0X00000001(1)>
      Valid settings 0X00000000(0) and 0X00000001(1)
NOTE: After you change the above registry setting, the Microsoft Exchange Connector for Lotus cc:Mail service should restart successfully.

After capturing and reviewing the converted messages, please contact Microsoft Product Support Services.

Additional query words:

Keywords : exc5 exc55
Version : winnt:5.0,5.5
Platform : winnt
Issue type : kbprb


Last Reviewed: August 5, 1999
© 2000 Microsoft Corporation. All rights reserved. Terms of Use.