XFOR: Macintosh Mail Source Extractor Makes Corrupt PSTs

ID: Q192526

The information in this article applies to:

Microsoft Exchange Server, version 4.0

SYMPTOMS

When you try to migrate from the Microsoft Mail Macintosh client to Exchange using the Macintosh Mail Source Extractor and then using the Migration Wizard to generate the PSTs (personal folder files), you may see that some of the PSTs are corrupt. When you click on the Inbox in an Outlook client, the Inbox hangs Outlook at 100 percent CPU.

CAUSE

The Macintosh Mail Source Extractor did not convert CRs to CR/LF pairs, resulting in an invalid message.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:


   Component: Microsoft Source Extractor

   File Name                    Version
   ------------------------------------
   Microsoft Source Extractor   24C

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0.

Additional query words:

Keywords : XFOR
Version : winnt:4.0
Platform : winnt
Issue type : kbbug