XFOR: Lotus Notes Connector Crashes Processing a Voice Mail Attachment from Octel Unified Messenger

ID: Q192542

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

During normal operation while processing a voice mail attachment, the Microsoft Exchange Notes Connector may terminate unexpectedly with an access violation. If the correct Windows NT and Microsoft Exchange debug symbols are installed, the resulting Dr. Watson log may have a stack dump similar to the following:


   FramePtr  RetAddr   Param1   Param2   Param3   Function Name
   0012ee0c  003109d1  00000010 01251a40 0012ee30
    LSMEXIF!formatAttachIcon+0xd3
   0012f158  0030fbad  00000004 017a3e78 0012f1c0
    LSMEXIF!getIconInfo+0xa1({...})
   0012f6ec  002e750f  017a3c34 00000000 0012f758
    LSMEXIF!MEXEGetIPMAttachBinFile+0x1ed
   0012f988  004044b1  00000000 0012fa2c 0012fab8
    LSMEXHC!MEXHCMessage::getAttachment+0x1ef({...}, {...}, {...}, {...})
   0012fef8  004031da  01177438 01178698 00000000
    LSMEXNTS!MEX2NTSAttachXFM+0x131
   0012ff34  0024727d  00000000 00406859 00d26cb0
    LSMEXNTS!recvFromExchange+0x3ea
   0012ff50  00401c50  00d28170 00000000 932e2053
    LSCPS!EventManager::process+0x11d
   0012ff6c  004013dc  00404ddf 00000004 00d20c60
    LSMEXNTS!runApp+0x380(...)
   0012ff70  00404ddf  00000004 00d20c60 00d20350 LSMEXNTS!main+0x1c
   00406859  00000000  00000000 00000000 00000000
    LSMEXNTS!mainCRTStartup+0xff(...)

CAUSE

The Octel Unified Messenger product sends voice mail messages as attached wave files via Microsoft Exchange. The attachments of these messages do not contain all expected information. When a Octel voice message was sent through the Notes Connector, the Notes Connector did not handle the case where the attachment information was not present and referenced a NULL pointer, resulting in the access violation.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: NOTESMC


   File Name     Version
   ------------------------
   Lsmexif.dll   5.5.2361.0

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

The third-party product discussed here is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. Additional query words: Lucent VM

Keywords : exc55sp2fix
Version : WinNT:5.5
Platform : winnt
Issue type : kbbug