XCLN: ODK Help Items Disabled Under Microsoft on the Web Menu

ID: Q192659

The information in this article applies to:

Microsoft Outlook 98 Deployment Kit

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

After you install Microsoft Outlook 98 from an installation point created with the Microsoft Outlook Deployment Wizard (ODW), the menu items listed under the Microsoft on the Web Help menu may be disabled.

CAUSE

The following line in Outlk98.adm, which is included with the Microsoft Outlook 98 Deployment Kit (ODK), is missing an ending quote:


   OLDefSupport="Online &amp;Support,,outlook,,,8.0,support

This syntax error causes the following invalid entry to be added to the registry of a client workstation:


   HKEY_CURRENT_USER\Software\Microsoft\Office\8.0\Outlook\WebHelp

   Value Name: Command4
   Value Data: Online &Support

RESOLUTION

To resolve this behavior, perform the following steps from the computer on which the ODK is installed:

Locate Outlk98.adm in the \Program Files\ODK\Policies directory.

Make a backup copy of the file.

Open the file using Notepad or another text editor and add a double quotation mark (as shown below) to the end of the following line:
```
      OLDefSupport="Online &amp;Support,,outlook,,,8.0,support" 
```

Save the file and quit.

Any new Outlook installation points created with the ODW will have the correct string added to the registry. Existing Outlook 98 installation points must be rebuilt in order for this change to take effect.

To correct this problem on a client workstation, edit the registry using the following steps:

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

Start the Registry Editor.

Select the following registry key:


      HKEY_CURRENT_USER\Software\Microsoft\Office\8.0\Outlook\WebHelp

Select the Command4 value and enter the following string in the Value data field:
```
      Online &Support,,outlook,,,8.0,support 
```

Quit the Registry Editor.

Restart the Outlook 98 client.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: gray grey 8.5

Keywords : XCLN
Version : WINDOWS:98
Platform : WINDOWS
Issue type : kbbug