XCLN: Outlook Web Access Cannot Use Contacts in Public Folder

ID: Q192775

The information in this article applies to:

Microsoft Outlook Web Access, version 5.5
Microsoft Outlook Web Access, version 5.5 Service Packs 1, 2

SYMPTOMS

If you access a public contact folder by using the Outlook Web Access (OWA) client, or access a custom contact folder or subfolder that contains contacts, one of the following error messages may be displayed:

This version of Outlook Web Access only supports your primary contact folder.

- or -

Public Contact folders are not supported by Outlook Web Access.

The error message that is displayed depends on the service pack that is installed on the Exchange Server Outlook Web Access computer.

This error message may also be displayed if you configure your mailbox to use Schedule+ as your primary calendar.

CAUSE

Outlook Web Access only allows access to contacts that are contained in the primary contact folder in your mailbox. Public contacts are not available. Custom contact folders and subfolders are also not available.

WORKAROUND

To work around this problem, use an Outlook client to access public contacts, or custom contact folders.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords : XCLN
Version : WINDOWS:5.5
Platform : WINDOWS
Issue type : kbbug