XADM: Microsoft Exchange Administrator Program Crashes Viewing Properties of a Remote Server with a Subsite Specified

• Microsoft Exchange Server, version 5.5

SYMPTOMS

When you use the Microsoft Exchange Server Administrator program to view the properties of a server in a remote site and the remote server has a server location specified (subsite), Admin.exe stops responding. If Windows NT and Exchange Server debug symbols are installed correctly, the resulting Dr. Watson log may have a stack dump similar to the following:

    function: LDOB::FContains
           004fa8b9 33ed             xor     ebp,ebp
           004fa8bb 57               push    edi
           004fa8bc 8bd9             mov     ebx,ecx
           004fa8be 55               push    ebp
           004fa8bf 8d442434         lea     eax,[esp+0x34]
            ss:011c9407=????????
           004fa8c3 687a020000       push    0x27a
           004fa8c8 50               push    eax
           004fa8c9 8d4c242c         lea     ecx,[esp+0x2c]
            ss:011c9407=????????
           004fa8cd 896c241c         mov     [esp+0x1c],ebp
            ss:011c9407=????????
           004fa8d1 e88a5a0100       call    CStr::CStr (00510360)
   FAULT ->004fa8d6 8b4308           mov     eax,[ebx+0x8]
            ds:0109ea06=????????
           004fa8d9 896c2414         mov     [esp+0x14],ebp
            ss:011c9407=????????
           004fa8dd 3bc5             cmp     eax,ebp
           004fa8df 0f8e21010000     jle     LDOB::FContains+0x156
            (004faa06)
           004fa8e5 8b8c24b8020000   mov     ecx,[esp+0x2b8]
            ss:0012acb8=00000005
           004fa8ec 8d79fd           lea     edi,[ecx-0x3]
            ds:0109ea06=????????
           004fa8ef 897c241c         mov     [esp+0x1c],edi
            ss:011c9407=????????
           004fa8f3 83ff08           cmp     edi,0x8
           004fa8f6 0f87f4000000     jnbe    LDOB::FContains+0x140
            (004fa9f0)
           004fa8fc ff24bd3caa4f00
            ds:0012cd60=00408248
                                  jmp dword ptr [LDOB::FContains+0x18c
                                   (004faa3c)+edi*4]
           004fa903 8b5304           mov     edx,[ebx+0x4]
            ds:0109ea06=????????
           004fa906 8b0caa           mov     ecx,[edx+ebp*4]
            ds:00000000=????????

   *----> Stack Back Trace <----*

   FramePtr ReturnAd Param#1  Param#2  Param#3  Param#4  Function Name
   0012aca8 0046718a 0012acc4 00000041 00000005 0012acd0
    admin!LDOB::FContains [omap]  (FPO: [EBP 0x0012cd60] [4,167,4])
   0012b0ec 0051812f 00000000 0012cd60 00518315 0012b550
    admin!CServerInfoMisc::FKillActive  (FPO: [0,267,1])
   0012b0f8 00518315 0012b550 0012cd60 0012b550 004b0a4b
    admin!CBaseSheet::FNotify  (FPO: [1,0,2])
   0012b108 004b0a4b 0000004e 00000000 0012b550 000b042c
    admin!CBaseSheet::LDlgProc  (FPO: [3,0,2])
   0012b3b4 00513c54 0000004e 00000000 0012b550 007708ec
    admin!CAttrDialog::LDlgProc  (FPO: [EBP 0x000b042c] [3,163,4])
   0012b3d0 00518231 000b042c 0000004e 00000000 0012b550
    admin!CBaseDialog::LDlgProcStatic  (FPO: [4,0,3])
   0012b41c 71044841 000b042c 00000000 0012b45c 77e7202c
    admin!CBaseSheet::LDlgProcPageStatic  (FPO: [4,0,2])
   000b042c 00000000 00000000 00000000 00000000 00000000
    COMCTL32!ImageList_DrawIndirect 

CAUSE

The Microsoft Exchange Server Administrator program fails to initialize a memory pointer. When this uninitialized pointer is being referenced, the Admin.exe process causes an access violation and terminates.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

   File Name   Version
   ----------------------
   Admin.exe   5.5.2402.0 

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 2.

Additional query words: crash hang AV

Keywords : exc55sp2fix
Version : winnt:5.5
Platform : winnt
Issue type : kbbug