XCON: Content Conversion Errors on OLE Embedded Objects

ID: Q192983

The information in this article applies to:

Microsoft Exchange Server, versions 4.0, 5.0, 5.5

SYMPTOMS

If you send a message containing an embedded object, for example, a bitmap image, you may receive the following non-delivery report (NDR):


   Your message did not reach some or all of the intended recipients.

      Subject: embedded object 2
      Sent: 04/02/98 13:07

   The following recipient(s) could not be reached:

      <recipient name> (X400) on 04/02/98 13:06
         The message contains a content type that is not supported
         MSEXCH:MSExchangeMTA:SITEA:EXCHSRV

Additionally, a content conversion error (Event ID 210) is logged on the destination server.

This issue only occurs in the following circumstances:

You are sending from an Exchange Server 5.5 server to an Exchange Server 4.0 server.

The two servers are connected via an X.400 Connector.

The sites do not have directory replication configured between them.

The embedded object has been placed in the message by clicking the Insert menu and clicking Object in the Outlook or Exchange client.

CAUSE

The Exchange 4.0 message transfer agent (MTA) was not handling OLE objects correctly and therefore could not convert this message.

RESOLUTION

Exchange Server 4.0

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:

Component: MTA


   File Name      Version
   ------------------------
   Address.dll    4.0.997.0
   Dbserver.sch   4.0.997.0
   Dcprods.cat    4.0.997.0
   Ems_rid.dll    4.0.997.0
   Emsmta.exe     4.0.997.0
   Infodlog.cfg   4.0.997.0
   Infotlog.cfg   4.0.997.0
   Mmiext.dll     4.0.997.0
   Mtacheck.exe   4.0.997.0
   Mtalog.dll     4.0.997.0
   P2.xv2         4.0.997.0
   P3.tpl         4.0.997.0
   Saalog.dll     4.0.997.0
   X400omv1.dll   4.0.997.0

Exchange Server 5.0

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:

Component: MTA


   File Name      Version
   --------------------------
   Address.dll    5.0.1461.45
   Dbserver.sch   5.0.1461.45
   Dcprods.cat    5.0.1461.45
   Ems_rid.dll    5.0.1461.45
   Emsmta.exe     5.0.1461.45
   Infotlog.cfg   5.0.1461.45
   Infoxlog.cfg   5.0.1461.45
   Mmiext.dll     5.0.1461.45
   Mtacheck.exe   5.0.1461.45
   Mtamsg.dll     5.0.1461.45
   P2.xv2         5.0.1461.45
   P3.tpl         5.0.1461.45
   P772.tpl       5.0.1461.45
   X400om.dll     5.0.1461.45
   X400omv1.dll   5.0.1461.45

Exchange Server 5.5

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: MTA


   File Name      Version
   -------------------------
   Dbserver.sch   5.5.2329.0
   Dcprods.cat    5.5.2329.0
   Ems_rid.dll    5.5.2329.0
   Emsmta.exe     5.5.2329.0
   Info4log.cfg   5.5.2329.0
   Infodlog.cfg   5.5.2329.0
   Infollog.cfg   5.5.2329.0
   Infotlog.cfg   5.5.2329.0
   Mtacheck.exe   5.5.2329.0
   Mtamsg.dll     5.5.2329.0
   P2.xv2         5.5.2329.0
   X400om.dll     5.5.2329.0
   X400omv1.dll   5.5.2329.0

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server versions 4.0, 5.0, and 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 2.

Keywords : exc55sp2fix XCON
Version : WinNT:4.0,5.0,5.5
Platform : winnt
Issue type : kbbug