XADM: Cannot Stop Information Store from a Command Prompt

ID: Q193040

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

When you attempt to stop the information store from a command prompt by typing net stop msexchangeis, and then pressing ENTER, the following error message may appear:

The service cannot be controlled in its present state.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Information Store


   File Name    Version
   -----------------------
   Mdbmsg.dll   5.5.2367.0
   Store.exe    5.5.2367.0

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 2.

Additional query words: imap4

Keywords : exc55sp2fix XADM
Version : WINDOWS:5.5
Platform : WINDOWS
Issue type : kbbug