XADM: OWA Stops when Replying to Message with Inline Image

ID: Q193260

The information in this article applies to:

Microsoft Exchange Server, versions 5.5, 5.5 SP1
Microsoft Outlook Web Access, version 5.5

SYMPTOMS

When you use Outlook Web Access (OWA) to reply to a message with an inline image, an access violation may occur. This may result in a Drwtsn32.log file with the following information:


   Application exception occurred:
      App: exe\inetinfo.dbg (pid=152)
      When: 9/3/1998 @ 11:37:55.310
      Exception number: c0000005 (access violation)

The following is the thread that caused the fault. Note that the thread information below was seen on an Alpha platform; however, the problem exists in both x86 and Alpha builds of Exchange Outlook Web Access.


   function: <nosymbols>
      780137f0: 201ffffa lda     v0,-6(zero)
      780137f4: 6bfa8001 ret     zero,(ra),1  FMatchLinkname+160
      780137f8: 201ffff9 lda     v0,-7(zero)
      780137fc: 6bfa8001 ret     zero,(ra),1  FMatchLinkname+160
      78013800: 201ffff8 lda     v0,-8(zero)
      78013804: 6bfa8001 ret     zero,(ra),1  FMatchLinkname+160
      78013808: 00000000 halt
      7801380c: 00000000 halt
      78013810: 2f700000 ldq_u   t12,0(a0)
      78013814: 4600f015 and     a0,#7,a5
      FAULT ->78013818: 2e510000 ldq_u   a2,0(a1)
      7801381c: 4620f014 and     a1,#7,a4
      78013820: 42950520 subq    a4,a5,v0
      78013824: 43fb01f3 cmpbge  zero,t12,a3
      78013828: 4b60077c insql   t12,v0,at
      7801382c: fc000026 bgt     v0,780138c8  780138c8
      78013830: 4a750693 srl     a3,a5,a3
      78013834: f4000057 bne     v0,78013994  78013994
      78013838: 4772081c xor     t12,a2,at
      7801383c: 4b950e5c mskqh   at,a5,at
      78013840: 4a750720 sll     a3,a5,v0
      78013844: f6600008 bne     a3,78013868  78013868

   *----> Stack Back Trace <----*

   FramePtr ReturnAd Param#1  Param#2  Param#3  Param#4  Function Name
   0407e050 0238ed90 080fd360 37140003 00000001 00000000 <nosymbols>
   0407e050 0238ebc8 0813fdc8 37140003 00000001 00000000
    cdohtml!FMatchLinkname
   0407e4a0 02397234 0813fdc8 00000001 00000001 37140003
    cdohtml!MSGHOOK::HrSeekAttach
   0407e8c0 0237ed3c 080fc2d8 00000001 00000001 37140003
    cdohtml!ScProcessHtmlbase
   0407ea00 0237eaf8 080fc2d8 00000000 00000000 37140003
    cdohtml!RTFHTML::ScUnwindTokens
   0407ea50 023967d8 080fc2d8 00000000 00000000 00000000
    cdohtml!RTFHTML::ScPopRTFState
   0407ea80 0237dc6c 080fc2d8 00000000 00000000 00000000
    cdohtml!ScProcessHtmltag
   0407ead0 02382cbc 080fc2d8 080fd310 00000000 00000000
    cdohtml!RTFHTML::ScNInterpret
   0407eb20 0238bf90 080fc2d8 080fd310 00000000 00000000
    cdohtml!RTFHTML::ScInterpret
   0407eb30 0238c3f4 0813fc68 080c6010 00001000 00000000
    cdohtml!OUTPOP::Read
   0407eb80 0234ce74 0813fc68 02a9e840 ffffffff 00000000
    cdohtml!OUTPOP::CopyTo
   0407ec00 00090002 0813fc68 00000001 0813fc68 7101001f
    cdohtml!HrEmitBody
   02a9e960 00090006 0813fc68 00000001 0813fc68 7101001f <nosymbols>
   02a9e960 00000000 0813fc68 00000001 0813fc68 7101001f <nosymbols>

CAUSE

The access violation is the result of a bad pointer in the conversion to plain text when using OWA to reply to a message. The pointer references a property that is not available in the cache.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Components: Information Store and Outlook Web Access (OWA)


   File Name     Version
   ------------------------
   Cdohtml.dll   5.5.2402.0
   Gapi32.dll    5.5.2402.0
   Mdbmsg.dll    5.5.2402.0
   Store.exe     5.5.2402.0

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. This problem was first corrected in Exchange Server 5.5 Service Pack 2.

Additional query words: exfclnfaq XWEB OWA CDOHTML crash conversion image inline

Keywords : exc55sp2fix XADM
Version : WINDOWS:5.5; winnt:5.5,5.5 SP1
Platform : WINDOWS winnt
Issue type : kbprb