XFOR: Transcribe by Default New Persistent Channels Option Not Maintained After Restart

ID: Q193263

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

If you select "New Persistent Channels" by default in the properties of the Transcription Extension for Microsoft Exchange Chat Service, this selection is not maintained after a restart.

CAUSE

Tscript.cfg is the file that keeps this information. This file is created in the Windows subdirectory. If the service is stopped through Control Panel or via the command prompt, the configuration is saved to this file. However, if the computer is not shut down cleanly, the configuration is not saved.

This occurs because Chatsvc.exe did not register itself with Service Control Manager for SERVICE_CONTROL_SHUTDOWN.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:


   Component: CHAT

   File Name     Version
   ------------------------
   Chatsvc.exe   5.5.2391.0

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 2.

Additional query words:

Keywords : exc55sp2fix XFOR
Version : winnt:5.5
Platform : winnt
Issue type : kbbug