XADM: Searching Folders on Server Never Finishes

• Microsoft Exchange Server, version 5.5
• Microsoft Outlook Windows NT client, version 8.5
• Microsoft Outlook Windows 95/98 client, version 8.5

SYMPTOMS

If you use the Advanced Find tool in the versions of Microsoft Outlook listed at the beginning of this article to search one or more folders located on a Microsoft Exchange Server computer, the search may never finish. This problem does not occur when you use the Advanced Find tool to search folders located in a set of personal folders (.pst file) or in an offline storage file (OST).

Note that this problem only occurs when you are using version 5.5.2363.0 or later of the Emsmdb32.dll file, but earlier than version 5.5.2397.0.

CAUSE

This problem occurs when the Emsmdb32.dll file does not notify the server that the search has finished.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

Component: Information Store

   File Name      Version
   -------------------------
   Emsmdb32.dll   5.5.2397.0 

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

Keywords : XADM
Version : WINDOWS:5.5,8.5
Platform : WINDOWS
Issue type : kbbug