XFOR: Exchange Notes Connector Hangs If Trace Message Enabled on Notes

• Microsoft Exchange Server, version 5.5

SYMPTOMS

When a message is sent from Lotus Notes with trace setting on, the message causes the Notes conversion process on the Exchange Notes Connector to stop with errors. This impedes all further messages from moving to Exchange Server.

CAUSE

The Notes Router generates trace reports back to the Notes Sender. Because the Name and Address Book indicates that the user is no longer on Notes, the Trace Report gets forwarded to Exchange Server, regardless of the fact that it was sent from Lotus Notes in the first place. The Exchange Notes Connector then stops responding (hangs) on the actual trace report.

WORKAROUND

To work around this problem, do not enable the Trace Entire Path feature from the Notes client.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

Keywords : XFOR
Version : 5.5
Platform : winnt
Issue type : kbbug