The information in this article applies to:
SYMPTOMS
The Internet Mail Service stops with an event log error 4116, which states
The following:
CAUSE
The Internet Mail Service is trying to process outbound messages and
receiving an error. The first line in the data portion of the error
includes the following:
The last four numbers indicate the MAPI error that was received and caused the Event 4116. The error is 8007000e, which means out of memory. The Internet Mail Service is programmed to stop if it receives such a memory error. RESOLUTIONTo resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base: Q191014 : XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack The English version of this fix should have the following file attributes or later:
STATUS
Microsoft has confirmed this to be a problem in Exchange Server version
5.5. This problem was first corrected in Exchange Server 5.5 Service Pack
2.
MORE INFORMATION
A memory error in this instance incorrectly reports the error condition. A
message in the MTS-OUT folder had a property header that contained more
than 21 KB of data. This header, plus the sizes of all the other headers,
totaled more than 32 KB. The Exchange memory manager enforces a limit of 32
KB per remote procedure call (RPC). The RPC failed because the message
properties totaled more than 32 KB. So the Internet Mail Service was not
actually out of memory. To resolve this, the error returned in the
condition was changed to a non-critical one, so that the Internet Mail
Service would not shut down. In addition, if the Internet Mail Service
cannot successfully retrieve all message properties at once, it divides
them up and retrieves some in one attempt and the rest in a second attempt.
Additional query words: crash
Keywords : exc55sp2fix XFOR |
Last Reviewed: April 14, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |