XFOR: DXA Does Not Handle MAC Mail Addresses in Excess of 10 Characters Properly

ID: Q193842

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

The Microsoft Exchange DXA does not ensure that Mail ALIAS (MAILBOX) names are truncated to 10 characters. Furthermore, the DXA does not remove invalid characters such as a comma.

If the total length of the user's alias is more than 10 characters, the names are discarded and never included in directory synchronization (dirsynch) operations. The application log shows an error and a warning for each name it discards. For example:


   Event: 247
   Source: MSExchangeDX
   Type: Error
   Category: MS Mail 3.2
   Description: The e-mail address of the following transaction is not a
   valid format. See previous events logged by the Microsoft Exchange
   System Attendant component for details. The transaction is A User02,
   MacGroovy@GroovyMac MSMAIL:User02, MacGroovy@GroovyMac. (Thread 0)

   Event: 5
   Source: MSProxy
   Type: Warning
   Category: none
   Description: Microsoft Mail address failure. The Mailbox name
   'MS:Microsoft/testproxy/User02, MacGroovy' is not valid. There must be
   1-10 valid characters.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Directory Synchronization (Dirsync)


   File Name   Version
   ----------------------
   Dxa.exe     5.5.2405.0

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5 for Windows NT. This problem was first corrected in Exchange Server 5.5 Service Pack 2.

Keywords : exc55sp2fix
Version : WinNT:5.5
Platform : winnt
Issue type : kbbug