XIMS: Messages Sit in Inbound Awaiting Delivery Queue

• Microsoft Exchange Server, versions 5.0, 5.5

SYMPTOMS

In the Queues property page of the Microsoft Exchange Server Internet Mail Service, the "Inbound Messages Awaiting Delivery Queue" shows messages to be delivered in the queue. However, when you click the Message Details button, a dialog box appears saying that the message has been deleted or delivered.

CAUSE

The message pointer has not been removed from the Queue.dat file. This file tracks the messages being processed by the Internet Mail Service and the message's current status.

WORKAROUND

To work around this problem, perform the following steps:

1. Verify that the message(s) are not actually in the <DRIVE>:\Exchsrvr\Imcdata\In folder. If the messages are in this folder, this would indicate another problem. Regardless, proceed to step 2. The following procedure will not affect any messages in the \In folder.



2. Stop the Internet Mail Service.



3. Delete the Queue.dat file in the <DRIVE>:\Exchsrvr\Imcdata folder.



4. Restart the Internet Mail Service.



5. The "Inbound Messages Awaiting Delivery Queue" should now be correct.

MORE INFORMATION

It is conceivable that this could also occur with the "Outbound Messages Awaiting Delivery Queue." This could be an option for that scenario as well.

Additional query words: Message stuck mail sitting sit appear appears in- bound out-bound

Keywords :
Version : WinNT:5.0,5.5
Platform : winnt
Issue type : kbprb