XFOR: cc:Mail Migration Wizard Fails to Migrate cc:Mail User if CR Exists on Exchange Server

ID: Q194218

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

The Migration wizard will fail, and no mailbox is created on the Exchange Server computer for the Lotus cc:Mail user if following condition met:

The Lotus cc:Mail user has a custom recipient existing in Exchange Server, and the cc:Mail user does not have any mail message in the cc:Mail post office.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Migration Wizard


   File Name     Version
   ------------------------
   Mlmig32.dll   5.5.2419.0

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

MORE INFORMATION

This should only be a problem with DB8, which does not create a MAILMESSAGE section for users without mail. The same problem will occur if the user elects to not migrate mail. The MAILMESSAGE section is used by the importer to convert custom recipients to mailboxes. The fix is to create a MAILMESSAGE section for each user, regardless of whether they have mail, or whether mail is being migrated.

Additional query words: Event ID 238 8149 8002

Keywords : exc55sp2fix
Version : WinNT:5.5
Platform : winnt
Issue type : kbbug