XCLN: RPC Configuration Service Needed for Client to Connect

ID: Q194423

The information in this article applies to:

Microsoft Outlook Windows NT client, versions 8.0, 8.01, 8.02, 8.03, 8.5
Microsoft Exchange Windows NT client, versions 4.0, 5.0

SYMPTOMS

When you attempt to connect to a computer running Microsoft Exchange Server using the Microsoft Exchange or Outlook Client for Windows NT, the following error message is displayed:

Your Microsoft Exchange Server is unavailable.

If you retry connecting to the server using the network, or work offline and connect using Dial-Up Networking, the following error message is displayed:

Network problems are preventing connection to the Microsoft Exchange
Server computer. Contact your system administrator if this condition
persists.

Also, trying to resolve a mailbox name with the server by clicking the Check Names button in the properties sheet for the Exchange Server service displays the following error message:

The name could not be resolved. Network problems are preventing
connection to the Microsoft Exchange Server computer. Contact your
system administrator if this condition persists.

CAUSE

The Remote Procedure Call (RPC) Configuration service has not been installed or RPC services have been disabled.

WORKAROUND

To work around this problem, install the RPC Configuration Service in Windows NT 4.0 by performing the following steps:

Click the Start menu, point to Settings, click Control Panel, and then double-click Network.

Click the Services tab, click Add, and then click RPC Configuration Service.

Click OK, and then type the path for the Windows NT source files. For example, if you are using the Windows NT CD in drive D, type the following line:
d:\i386

Restart the computer when prompted.

-OR-

If the service has been disabled, perform the following steps:

Click the Start menu, point to Settings, click Control Panel, and then double-click Services.

Select the Remote Procedure Call (RPC) Service, and then click Start to start the service.

Keywords :
Version : WinNT:4.0,5.0,8.0,8.01,8.02,8.03,8.5
Platform : winnt
Issue type : kbprb