XADM: NDR When Message Contains 8-Bit Subject

ID: Q194505

The information in this article applies to:

Microsoft Exchange Server, versions 5.5, 5.5 SP1

SYMPTOMS

When you use the Microsoft information store version 5.5.2402.0 or later, and message contains an 8-bit subject, it may be returned with a non-delivery report (NDR). If the message is delivered to users on the same server, this never happens.

CAUSE

There was a failure in mapping the 8-bit character string to a wide- character (Unicode) string.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Information Store


   File Name    Version
   -----------------------
   Gapi32.dll   5.5.2410.0
   Mdbmsg.dll   5.5.2410.0
   Store.exe    5.5.2410.0

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5.

Additional query words:

Keywords : exc55sp2fix exc55 exc55sp1
Version : winnt:5.5,5.5 SP1
Platform : winnt
Issue type : kbbug