XCLN: Unable to Open Macintosh PowerPoint 98 Attachments

ID: Q194958

The information in this article applies to:

Microsoft Outlook for Macintosh, Exchange Server Edition, version 8.0

SYMPTOMS

When you use the Outlook client for the Macintosh to open a PowerPoint attachment created using Microsoft Office 98 for the Macintosh, the file will not open and you receive the following error message:

The document <filename> could not be opened, because the application
program that created it could not be found. Could not find a
translation extension with appropriate translators.

Also, the icon of the attachment is a generic file icon rather than the normal PowerPoint presentation icon.

CAUSE

Microsoft Office 98 for the Macintosh introduced a new file type for PowerPoint 98 that was not previously mapped by the Outlook Macintosh clients.

RESOLUTION

To resolve this problem, apply the latest U.S. service pack for Microsoft Exchange Server version 5.5. For information on obtaining Exchange Server 5.5 Service Pack 1, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain Exchange Server 5.5 Service Pack 1

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook for Macintosh, Exchange Server Edition, version 8.0.

Keywords :
Version : WinNT:8.0
Platform : winnt
Issue type : kbbug