XWEB: Outlook Web Access Fails Intermittently

ID: Q196016

The information in this article applies to:

Microsoft Outlook Web Access, version 5.5 Service Pack 1

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

Outlook Web Access and the WWW Publishing Service can stop if there are not enough server resources for them to continue.

Specific error messages that can be generated are listed below:


   Event ID 4097
   Source - Dr. Watson
   Description: The application exe/inetinfo.dbg generated a application
   error.  The error occurred on (date, time). The exception generated
   c0000005 at address 6f2674ab (no symbols).

   Event ID 5
   Source - Active Server Pages
   Description: A Active Server control or component performed an illegal
   ole countinitialized call.  Components used by Active Server Pages must
   not do this.

   Event ID 3
   Source - W3SVC
   Description: HTTP Server could not initialize the socket library. The
   data is the error.

   Event ID 7023
   Source - Service Control Manager
   The World Wide Web publishing service terminated with the following
   error.

   Event ID 105
   Source - W3SVC
   Description: The server was unable to register the administration tool
   discovery information.  The administration tool may not be able to see
   this server. The data is the error code.

CAUSE

The WWW Service does not have enough processor resources available to support Outlook Web Access.

RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it.

To resolve this problem, modify and increase the value of the following registry keys:

Registry path:


   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W3SVC\ASP
   \Parameters

   ProcessorThreadMax  REG_DWORD
   Default: 10

NOTE: The above registry key is one path; it has been wrapped for readability.

This value specifies the maximum number of worker threads to create per processor. It is not advisable to create more than 20 threads per processor. If this value is changed, the Web server must be stopped and restarted for the change to take effect.

Registry Path:


   HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\InetInfo
   \Parameters

NOTE: The above registry key is one path; it has been wrapped for readability.


   MaxPoolThreads REG_DWORD
   Range: 0 - unlimited
   Default:4

This value specifies the number of pool threads to create per processor. Each pool thread watches for the network request and processes it.

Creating more than 20 threads per processor is discouraged.

MORE INFORMATION

Outlook Web Access and the WWW Publishing Service can fail if a server is supporting multiple roles in the domain. For example, if the server is functioning as a Primary Domain Controller, DHCP Server, and a Web Server, then the adjustments listed above may need to be made.

Keywords :
Version : WINDOWS:5.5
Platform : WINDOWS
Issue type : kbprb