XWEB: Opening Attachments with Media Player Gives Error 8004406d

ID: Q196017

The information in this article applies to:

Microsoft Outlook Web Access, version 5.5
Microsoft Outlook Web Access, version 5.5 Service Pack 1
Microsoft Internet Explorer versions 3.02, 4.0, 4.01, 4.01 Service Pack 1 for Windows 95
Microsoft Internet Explorer versions 3.02, 4.0, 4.01, 4.01 Service Pack 1 for Windows NT 4.0

SYMPTOMS

After you log on to an Outlook Web Access (OWA) client and open a message with an attached .avi or .wav file, the attachment generates the following error:

Windows Media Player cannot open

'https://red-01- http/exchange/Attach/read.asp?obj=00000000B6171E2FFD62CF11AC5800805F705D
780700510E38F0F350CF11AC4C00805F705D780000000039B4000053C1BD5F0C42D2118F
C700805F9F2EAC000001A4AF670000&att=ATT-0-
7406F825B175D2118FC800805F9F2EAC-cat.wav'.

Please verify that the path and filename are correct and try again.
(Error=8004406D)

This only occurs using Internet Explorer and Windows Media Player version 6.00.02.0902.

CAUSE

Internet Explorer does not store the session cookie when requesting the URL for the attachment. This causes a new session cookie to be generated when requesting the file. Because this new cookie is from a non-authenticated user, javascript code is returned rather than the attached file itself. Because Media Player does not understand javascript, it generates the above error.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords :
Version : WINDOWS:3.02,4.0,4.01,4.01 Service Pack 1,5.5
Platform : WINDOWS
Issue type : kbprb