XWEB: Contacts Information Not Available When Using OWA

• Microsoft Exchange Server, version 5.5

SYMPTOMS

When you use Microsoft Outlook Web Access (OWA) with the option to use Schedule+ as your primary calendar, you can no longer open your Contacts folder. When you disable the option to use Schedule+ as your primary calendar, the Contacts folder becomes viewable again.

To enable this option, on the Tools menu, click Options, and then select the Use Microsoft Schedule+ as my primary calendar check box.

CAUSE

OWA assumes that you manage your contacts information using Schedule+ when you enable the option to use Schedule+ as your primary calendar. OWA has no method of opening the contacts information you have created in Schedule+. This is by design.

WORKAROUND

To work around this problem, you must first import your Schedule+ contacts into Outlook. For additional information about converting your contacts, click the article number below to view the article in the Microsoft Knowledge Base:

Q164271 OL97: Converting Schedule+ Files to Outlook 97

Additional query words:

Keywords : exc55
Version : winnt:5.5
Platform : winnt
Issue type : kbprb