XFOR: SNADS Connector Displays Error Because of Incoming SMTP Message

ID: Q196304

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

The SNADS Connector may experience a crash in its LME-SNADS-MEXDIA process, resulting in a stopped process or a Dr. Watson error message. The message flow outbound to the host will be stopped at this point in time.

CAUSE

The SNADS connector received an SMTP message with an unexpected character in the Sender name for its P2 header. For example,


   postmaster%g%s@commpany.com.

This results in the stopping of the LME-SNADS-MEXDIA process on the connector.

RESOLUTION

The next release of the SNADS connector, included in the latest service pack, correctly parses the Sender name field in the P2 header, and no longer stops the LME-SNADS-MEXDIA process.

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

WORKAROUND

To work around this problem, remove the offending message from the SNADS queue - Outbound from Exchange Server.

STATUS

Microsoft has confirmed this to be a problem in Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Additional query words: crash, Dr. Watson, snads, lme-snads-mexdia

Keywords : exc55 EXC55SP3Fix
Version : WinNT:5.5
Platform : winnt
Issue type : kbbug