XCON: MTA Queue Length in Performance Monitor Can Show More Messages than in Queue

ID: Q196669

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

The Microsoft Exchange Server Message Transfer Agent (MTA) queue displayed in the Exchange Server Administrator program does not agree with the queue length displayed in Performance Monitor queue length for a specific connection instance.

CAUSE

The MTA is failing to update the Performance Monitor queue length for a MSExchangeMTA Connections Instance when you delete an object in the Exchange Server Administrator program MTA queue.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:


Component: Message Transfer Agent (MTA)

   File Name      Version
   -------------------------
   Dbserver.sch   5.5.2500.0
   Dcprods.cat    5.5.2500.0
   Ems_rid.dll    5.5.2500.0
   Emsmta.exe     5.5.2500.0
   Info4log.cfg   5.5.2500.0
   Infodlog.cfg   5.5.2500.0
   Infollog.cfg   5.5.2500.0
   Infotlog.cfg   5.5.2500.0
   Mtacheck.exe   5.5.2500.0
   Mtamsg.dll     5.5.2500.0
   P2.xv2         5.5.2500.0
   X400om.dll     5.5.2500.0
   X400omv1.dll   5.5.2500.0

WORKAROUND

The queue length can be reset to the correct number by restarting the MTA.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Keywords : exc55 EXC55SP3Fix
Version : WinNT:5.5
Platform : winnt
Issue type : kbbug