Migration wizard fails during migration from GroupWise 4.1a

• Microsoft Exchange Server, version 5.5

SYMPTOMS

During the migration of a Novell GroupWise 4.1a client, the Migration Wizard fails while copying the users' mail. No errors or warnings are logged in the event viewer. The timer on the Migration Wizard keeps counting. Migration can be canceled but not resumed.

CAUSE

The Windows NT Server computer performing the migration must have the Novell GroupWise client installed, and the Novell GroupWise client must be available in the path. The GroupWise client uses a viewer to display the contents of an e-mail attachment without retrieving it into an application.

The viewer can display text, graphics, codes, and faxes. The viewer requires a "patch" or an update to the viewer file in order to view some attachments. For example, to view Office 97 documents, the latest patch for the GroupWise client must be installed.

Because the Migration Wizard uses the GroupWise client to migrate user messages and attachments, the Migration Wizard may fail when it attempts to copy an attachment which the GroupWise client cannot view.

WORKAROUND

To avoid this problem, apply the latest GroupWise client viewer patch on the Windows NT Server computer that is running the migration. The patch may be found at http://support.novell.com.

Keywords :
Version : WINNT:5.5
Platform : winnt
Issue type : kbprb