XFOR: Messages Containing .PCX Attachments May Crash CCMC

ID: Q197363

The information in this article applies to:

Microsoft Exchange Server, version 5.5

SYMPTOMS

Messages containing .pcx attachments may cause a mail backlog or crash the cc:Mail Connector. An error 54 will also be logged in the Windows NT Application Event log.

CAUSE

This problem is caused because the cc:Mail Connector program is incorrectly tagging all .pcx attachments in messages as a Fax, rather than as a File.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:


Component: Exchange Connector for Lotus cc:Mail

   File Name   Version
   ----------------------
   Ccmc.exe    5.5.2504.0
   Ccmsg.dll   5.5.2504.0

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

MORE INFORMATION

After you apply the fix, the cc:Mail Connector no longer marks all .pcx attachments as Fax.

Additional query words: cc:mail, crash, backlog, PCX

Keywords : exc55 EXC55SP3Fix
Version : winnt:5.5
Platform : winnt
Issue type : kbbug