XFOR: Exchange Notes Connector Stops on Corrupted Message

• Microsoft Exchange Server, version 5.5

SYMPTOMS

The Exchange Notes Connector may stop when processing a corrupted message from Lotus Notes to Exchange Server with the following error message:

   1998/11/27 15:52:56- LME-NOTES-NTSMEX(01d2) 2 41301:Notes returned
   code: 2c5 (hex)
    >> ntshcint(1012)
   1998/11/27 15:52:56- LME-NOTES-NTSMEX(01d2) 2 41300:Notes Package ID:
   Notes Storage Facility (NSF). Extended Reason String: Object size
   cannot be zero
    >> ntshcint(1024)
   1998/11/27 15:52:56- LME-NOTES-NTSMEX(01d2) 2 41363:Error cannot
   retrieve message attachment
    >> ntshcm(4058)
   1998/11/27 15:52:56- LME-NOTES-NTSMEX(01d2) 2 54006:Error {GRC:2808}:
   Notes to Exchange Attachment XFM failed
    >> nts2mex(2352)
   1998/11/27 15:52:56- LME-NOTES-NTSMEX(01d2) 2 00500:An ABNORMAL
   SHUTDOWN request has been received
    >> stdmain(920)
   1998/11/27 15:52:56- LME-NOTES-NTSMEX(01d2) 3 00505:LME-NOTES-NTSMEX is
   ending, last return code was {A shutdown request was made} 

CAUSE

In this case, on Lotus Notes server, opening this message from Exchange.box, and trying to either view, launch, or detach the attachment, produced the following error message:

Lotus Notes
Object size cannot be zero.

Could not detach to file C:\TEMP\filename.doc

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, please see the following article in the Microsoft Knowledge Base:

Q191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

Keywords : exc55 EXC55SP3Fix
Version : WinNT:5.5
Platform : winnt
Issue type : kbbug