XCLN: Microsoft Exchange and/or Outlook Client Hangs Intermittently

ID: Q198108

The information in this article applies to:

Microsoft Outlook Windows NT client, versions 8.0, 8.01, 8.02, 8.03, 8.5
Microsoft Outlook Windows 95/98 client, versions 8.0, 8.01, 8.02, 8.03, 8.5
Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0
Microsoft Exchange Windows NT client, versions 4.0, 5.0

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

After you log on to an Exchange Server mailbox and access your mail messages, the client may appear to stop responding (hang) for several minutes before the user is able to continue working.

CAUSE

The profile contains incorrect information for a server that the client previously had need to connect to, and the server is no longer online or has been removed.

The incorrect registry entry is located the following key:

Windows 95/98

HKEY_USERS\.Default\Software\Microsoft\Windows Messaging Subsystem\Profiles\<profile name>\<profile hex value>]

Windows NT

HKEY_USERS\<sid>\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\<profile name>\<profile hex value>

001e660c"="INCORRECT_SERVERNAME

WORKAROUND

To work around this problem, create a new profile.

MORE INFORMATION

This problem may occur because the server(s) that contained Site Folders was improperly removed. Site Folders consist of the Off-line Address Book folder (OAB), the Schedule+ Free Busy Information folder, and the Organizational Forms folder.

For more information, please see the following Microsoft Knowledge Base article:

Q152959 XADM: How to Remove the First Exchange Server in a Site

Additional query words: hang slow freeze

Keywords :
Version : WINDOWS:4.0,5.0,8.0,8.01,8.02,8.03,8.5
Platform : WINDOWS
Issue type : kbprb