XWEB: "Failed To Open This Message" Error After Applying SP1

ID: Q198495

The information in this article applies to:

Microsoft Outlook Web Access, version 5.5 Service Pack 1

SYMPTOMS

You may receive the following error message in the Microsoft Outlook Web Access (OWA) client when you attempt to open a message:

Failed to open this message.
Your message does not exist in this folder. It may have been deleted.

WORKAROUND

If Microsoft Internet Information Server (IIS) is on a different system than the Exchange Server computer, Exchange Server 5.5 Service Pack 1 (SP1) will also need to be installed on the IIS server. The OWA component installed on the IIS server will then be upgraded to SP1.

Keywords :
Version : WINDOWS:5.5SP1
Platform : WINDOWS
Issue type : kbprb