XFOR: GroupWise/Lotus Notes DXA Slow to Respond to Full Reload

• LinkAge Message Exchange, version 3.2
• Microsoft Exchange Server, versions 5.0, 5.5

SYMPTOMS

Immediately after starting the Lotus Notes/GroupWise connector, administrators may find that performing a Full Reload on the connector will result in a delayed response of up to two minutes. It will appear as if the Directory Exchange Agent (DXA) had not yet received the directory synchronization (dirsync) request.

CAUSE

The directory synchronization notification design of the DXA is based on polling changes to the Pcta.tbl file. When the DXA is starting up, it may miss the polling interval to check for changes to the Pcta.tbl file. When this happens, it has to wait until the next scheduled polling interval (approximately a minute) before attempting to check for new dirsync requests.

RESOLUTION

Wait a minute or two before attempting to manually schedule a full dirsync request on the connector. If a full dirsync is attempted immediately after the connector starts up, simply wait for the response from the connector. Do not attempt to issue any more requests to the DXA.

STATUS

Microsoft acknowledges this to be a problem.

MORE INFORMATION

The design of the directory synchronization component in the GroupWise connector is based on former connectors, such as the Lotus Notes connector. This problem will also affect the older LinkAge 3.2 connectors.

Additional query words: slow response; full reload

Keywords :
Version : WINDOWS:3.2; winnt:5.0,5.5
Platform : WINDOWS winnt
Issue type : kbprb