XCON: Event 13005 During POP3 Logon

ID: Q199274

The information in this article applies to:
  • Microsoft Exchange Server, versions 5.0, 5.5
  • Microsoft Exchange Windows 95/98 client, versions 4.0, 5.0
  • Microsoft Outlook Windows 95/98 client, versions 8.0, 8.01, 8.02, 8.03, 8.5

SYMPTOMS

When you attempt to connect to Exchange Server version 5.5 computer with a POP3 client, you may receive the following error message:

Event ID 13005

Source MSEchangePOP3

Description:
Logon attempt by USERNAME from IP ADDRESS to EXCHANGE SERVER has failed: EcGetMailboxDN call failed with error. There is no such mailbox on this server.


CAUSE

The credentials being passed from the client to the Exchange Server computer do not match the user's Windows NT account and/or mailbox.


RESOLUTION

  1. Check the client configuration, please note that the steps for checking the configuration will vary depending on the type of client being used.


  2. Change the account name to the format of NT_domain\NT_account\Exchange_alias.


  3. Set the password to match the Windows NT password.


  4. Save the changes, exit the client, and restart the client.


  5. Connect to the Exchange Server POP3 service.


If the connection still fails, follow the troubleshooting steps in the following article in the Microsoft Knowledge Base:
Q161118 XCLN: Troubleshooting POP3 Connections to Exchange Server
NOTE: The format of NT_domain\NT_account\Exchange_alias should work when using Outlook 98 or Outlook Express clients. Results may vary when other clients are being used.

Additional query words:

Keywords :
Version : WINDOWS:4.0,5.0,8.0,8.01,8.02,8.03,8.5; winnt:5.0,5.5
Platform : WINDOWS winnt
Issue type : kbprb


Last Reviewed: April 1, 1999
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