XCLN: Outlook 97 Error: "Failed to Perform Client Side Action"

ID: Q199296

The information in this article applies to:

Microsoft Outlook Windows 95/98 client, versions 8.0, 8.01, 8.02, 8.03
Microsoft Outlook Windows NT client, versions 8.0, 8.01, 8.02, 8.03

SYMPTOMS

When you use Outlook 97, you may receive an error similar to the following after you receive a new message that an Inbox Assistant rule attempts to process to a public folder.

Title : Rules in Error
Rule
Subject:xxxCOPY or MOVE TO:<unavailable>
Error:
Failed to perform client side action

CAUSE

This error may be generated if a rule has been set up to move or copy messages to a public folder in which you do not have proper permissions.

RESOLUTION

To resolve this problem, verify that you have the correct permissions on the public folder your rule is trying to copy or move messages to.

MORE INFORMATION

Outlook 98 does not allow you to set up a rule on a public folder for which you do not have proper permissions.

Additional query words:

Keywords :
Version : WINDOWS:8.0,8.01,8.02,8.03
Platform : WINDOWS
Issue type : kbprb