Error Message: Initialization of the Dynamic Link Library

ID: Q199430

The information in this article applies to:

Microsoft Exchange Server, versions 4.0, 5.0, 5.5

SYMPTOMS

When you attempt to start the Microsoft Exchange Server Internet Mail Connector running on Windows NT Server version 4.0, the administrator may receive the following error message:

drwatsn32.exe - DLL Initialization Failed
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Initialization of the dynamic link library
<drive>:\%SystemRoot%\system32\USER32.dll failed. The process is terminating abnormally.

Where '%SystemRoot%' is the directory that Windows NT Server version 4.0 is located and 'drive' is the disk drive that it is installed on.

When you attempt to start Internet Mail Service on a computer running Exchange Server 5.0 and Windows NT 4.0, the administrator may receive the following error message:

Dr. Watson for Windows NT
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An application error has occurred and an application error log has been generated.

Msexcimc.exe

Exception: Access violation (0xc0000005), Address: memory_address

Where 'memory address' is the actual address of the memory violated.

When you attempt to start the Exchange Server 5.5 Internet Mail Service on a computer running Windows NT 4.0, the administrator may receive the following error message:

WMS Idle: msexcimc.exe - Application Error
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X The instruction at "0x004467c8" referenced memory at "0x00000000". The memory could not be written.

CAUSE

The X.400 E-mail Address for the Administrator's Mailbox of the Internet Mail Connector has been removed.

RESOLUTION

To resolve this problem, perform the following steps:

Right-click Internet Mail Connector, then click Properties.

Select a new Administrator's mailbox, or recreate the X.400 E-mail Address for the existing Administrator's mailbox manually from the mailbox properties E-mail Addresses tab.

MORE INFORMATION

Microsoft Exchange Server 4.0 uses X.400 as its backbone. Therefore, an X.400 E-mail Address is required for all Exchange Server users.

For additional information about User32.dll errors, please click the article number below to view the article in the Microsoft Knowledge Base:

Q175875 Dr. Watson Causing Fault in USER32

Additional query words: admin smtp recipients container error 1067

Keywords : exc4 exc5 exc55
Version : winnt:4.0,5.0,5.5
Platform : winnt
Issue type : kbprb