XIMS: Internet Mail Service Fails to Start on DEC Alpha, and Error 4087

ID: Q200092

The information in this article applies to:
  • Microsoft Exchange Server, version 5.0

SYMPTOMS

A DEC Alpha with Microsoft Exchange Server 5.0 installed may experience problems after you add Gateway Services for NetWare and the Microsoft Exchange Connector for Lotus cc:Mail. The Internet Mail Service may fail to start, and an error in the event viewer may appear indicating the following:

ID: 4087, Source: MSExchangeIMC, Type: Error,

"Service could not be started. Queue viewing interface could not be registered"
Removing the connector to cc:Mail and removing the Gateway Services for NetWare does not solve the problem.


RESOLUTION

The following actions are suggested in this order given below:

  1. Confirm that the version of Windows NT is an release-to-market (RTM) version clean installation (not over a Beta version).


  2. Confirm that Services for Apple Talk is not running on this Microsoft Windows NT Advanced Server (NTAS) computer.


    3. For additional information, please click the article number below to view the article in the Microsoft Knowledge Base:
    Q182346XFOR: Cannot Start or Create Internet Mail Service, Event 4087
  3. Confirm that SNMP service is not running.


    4. For additional information, please click the article number below to view the article in the Microsoft Knowledge Base:
    Q182346XFOR: Cannot Start or Create Internet Mail Service, Event 4087
  4. Remove all the network protocols except TCP/IP, and reboot the computer.


  5. In Task Manager or Performance Monitor, confirm that the Internet Mail Service has started.


  6. If it starts successfully, and stays up without errors, send an SMTP message through the Internet Mail Service to confirm proper operation.


Additional query words: GSNW

Keywords : exc5
Version : winnt:5.0
Platform : winnt
Issue type : kbprb


Last Reviewed: August 25, 1999
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