All Exchange Users Receive NDR When Sending to cc:Mail Users

• Microsoft Exchange Server, version 5.0

SYMPTOMS

Microsoft Exchange Server users may get a non-delivery report (NDR) when sending messages to cc:Mail users although CC:Mail users are able to send messages to Exchange Server users. This may happen even when the Custom Recipient container of cc:Mail users is populated and the cc:Mail names are showing up in the Global Address list (GAL). The NDR is immediate and includes the following information:

Your message did not reach some or all of the intended recipients.

Subject: <subject> Sent: <date / time>

   The following recipient(s) could not be reached: 

<Recipient> on <date / Time> The recipient name is not recognized MSEXCH:MSExchangeMTA:<Site>:<Server name>

RESOLUTION

To resolve this problem, perform the following steps:

1. Verify that the address being used is accurate.



2. Verify that cc:Mail traffic is allowed to the cc:Mail connector.



3. Verify the address type in the cc:Mail address space property page. It is recommended that an * or a blank address is defined. The * will be a wild card and the space being a least character match.



4. If a more exact address type needs to be defined, confirm the use of * or blank space first to ensure mail flow and then verify the use of an accurate post office name.

Additional query words:

Keywords :
Version : winnt:5.0
Platform : winnt
Issue type : kbprb